Refund Policy — Basecamp Norden

Refund Policy

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This Refund Policy describes how refunds are handled in the event of cancellation or cancellation of activities at Basecamp Norden.

1. Refund in case of guest cancellation

Private individuals

• Cancellation no later than 7 days before booked activity: 100% refund

• Cancellation 2—6 days before: 50% refund

• Cancellation within 48 hours before activity: no refund

Companies & Groups

• Cancellation no later than 14 days before: 100% refund

• Cancellation 7-13 days before: 50% refund

• Cancellation within 7 days prior to activity: no refund

You can always transfer your seat to another person at no extra cost. But it is important that we get information about it in advance

2. Refund in case of cancelled activity

If Basecamp Norden is forced to cancel an activity due to, for example:

• weather or water conditions

• security risks

• other circumstances beyond our control

are you offered:

• a new date or

• full refund

Refunds apply only to the activity itself.
Basecamp Norden does not reimburse travel, accommodation or other external expenses.

3. Weather

Normal weather conditions such as rain, wind, cold or heat are not valid reasons for a refund if the activity is carried out.
We always adapt the experience to the prevailing conditions.

4. Refund Method

• Refunds will be made via the same payment method used when booking, unless otherwise agreed.

• Refunds are normally processed within 5—10 business days of approved cancellation.

5. Equipment & Accessories

• Fees for additional services (e.g. equipment insurance) will only be refunded if the activity is cancelled within the timeframes for full refund.

6. Contact

For questions regarding refunds, please contact us at:
📧 [daniel@basecampnorden.se](mailto: daniel@basecampnorden.se)